|
Ask Us
in
Person
or by
Phone:
Circulation
Department,
Main
Floor
Main
Desk:
740-245-7005
Deborah
Thompson,
Circulation
Associate,
740-245-7398
Questions
about
loan
policy,
fines,
holds,
renewals,
invalid
PIN
numbers,
etc.
Reference
Department,
Main
Floor
Timothy
Snow,
Reference
Librarian,
740-245-7344
Amy
Wilson,
Reference
Outreach
Specialist,
740-245-7382
Factual
questions
(names.dates,
definitions,
phone
numbers,
etc.);
help in
choosing
and
connecting
to
databases;
creative
effective
searches;
requesting
items
from
OhioLINK,
etc.
Ask
Us by
E-Mail:
Ask us
anything;
answers
within
24 hours
(weekdays),
usually
sooner.
For
in-depth
questions
(those
that may
take
over 10
minutes
to
answer),
we may
give
research
advice,
not a
direct
answer.
Use is
limited
to
University
of Rio
Grande
students,
faculty,
staff,
alumni,
and
registered
community
patrons.
To
ask a
question, send
email to
the
Reference
Desk.
Ask Us
by Live
Chat:
Live
Chat
will
be
available
at
times
throughout
each
day.
Simply
click
on
the
"Chat
with
a
Librarian"
button
on
the
Library
web
page
to
open
a
chat
session
with
a
librarian
at
Davis
Library.
There
may
be
times
during
the
day
and
on
weekends
and
evenings
when
this
service
will
be
unavailable,
since
answering
questions
from
in-building
patrons
comes
first
or
because
a
request
comes
at a
time
the
library
is
closed.
If
the
service
indicates
that
a
librarian
in
unavailable,
sending
a
question
by
email
is
always
available. Students
may
also
refer
to
the
"Know
It
Now"
service
(see
below).
Know
it Now
Academic:
KnowItNow is a 24/7 virtual reference service serving every resident in the state of Ohio. KnowItNow is funded by a grant from the Federal Institute of Museum and Library Services (IMLS) awarded by the State Library of Ohio. nbsp;KnowItNow Academic is staffed by librarians from the following libraries: Ashland University, Cleveland Health Sciences, Cuyahoga Community College, Lorain County Community College, Marietta College, Mt. Union College, Oberlin College, Ohio Wesleyan University, Sinclair Community College, Wright State University, University of Cincinnati and Xavier University.
Schedule: Librarians from participating libraries staff the academic queue:
* Monday-Thursday, 11 a.m. – 9 p.m.
* Friday, 11 a.m. – 6 p.m.
Outside of these hours patrons are directed to the regular KnowItNow queues, and public librarians and After-Dark librarians (independent librarians coordinated by the Northeast Ohio Regional Library System) answer the calls.
Common
Questions
-- and
Sources
of
Answers:
Using
Traditional
InterLibrary
Loan
(including
online
forms)
Using
Library
PIN
Numbers
Reference
Pathfinders
and
Guides
on a
variety
of
topics
What
are
Library
Hours?
What
are
Library
phone
numbers?
University
of Rio
Grande
Office
of
Campus
Computing
and
Networking
Support
Page
|
