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Ask
Us in Person or by Phone:
Circulation Department, Main Floor
Main Desk: 740-245-7005
Deborah Thompson, Circulation Associate, 740-245-7398
Questions
about loan policy, fines, holds, renewals, invalid PIN numbers, etc.
Reference Department, Main Floor
Timothy Snow, Reference Librarian, 740-245-7344
Amy Wilson, Reference Outreach Specialist, 740-245-7382
Factual
questions (names.dates, definitions, phone numbers, etc.); help in
choosing and connecting to databases; creative effective searches;
requesting items from OhioLINK, etc.
Ask
Us by E-Mail:
Ask us
anything; answers within 24 hours (weekdays), usually sooner.
For in-depth
questions (those that may take over 10 minutes to answer), we may give
research advice, not a direct answer.
Use is
limited to University of Rio Grande students, faculty, staff, alumni,
and registered community patrons.
To ask a
question, send email to the
Reference Desk.
KnowItNow Academic, a service of Ohio's live online reference service, KnowItNow24x7.
KnowItNow Academic unites the information expertise of academic, public, and special librarians, the comprehensive resources of Ohio's libraries, and advanced technology to meet your information needs whenever you need it, wherever you are. Patrons connect to the academic queue at this URL: http://academic.knowitnow.org/.
What is KnowItNow?
KnowItNow is a live online information service provided free of charge for the citizens of Ohio by the State Library of Ohio and your local public library. Professional librarians are available 24 hours a day, seven days a week to answer your reference questions and assist you in finding information. Once logged on with your Ohio zip code, you and a librarian engage in a "chat" session. The librarian “pushes” high quality, authoritative online resources to your screen. You can watch and participate as librarians skillfully navigate the Internet to find precise answers to your questions. At the conclusion of each KnowItNow session, you will receive a complete transcript of your session via email including links to all the online resources shared during that session.
When is the KnowItNow service available?
KnowItNow is available 24 hours a day, seven days a week. General Reference assistance is available during all hours. Specialists in the subjects of business, foreign languages, genealogy, government information, health, history, law, literature, music and art, science, technology and the social sciences are available from 9:00 am to 5:30 pm Monday - Saturday. Questions in these specialties may be asked anytime but may be referred to specialists for next day response.
The service is closed on the following holidays:
- New Year's Day
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve Day
- Christmas Day
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